Will there be delays in deliveries during quarantine period?

We are currently experiencing some delays in the deliveries due to the limited delivery personnel available amid the community quarantine. We will work to safely deliver your orders as soon as we can. The paid shipping option is also temporarily suspended due to the current situation.

How do I place an order?

Is there a minimum order requirement in purchasing items?

Yes, we have a minimum purchase requirement of Php 500 and products can only be purchased per case based on what's available on the website.

What payment methods are there?

We offer Cash on Delivery and Bank Transfer.

When can I expect my order to be delivered?

Orders will be delivered after payment is confirmed. Orders will be delivered within 3-10 business days, due to the current situation. We are experiencing some delays in deliveries. Hoping for your patience as we work to safely deliver your orders as soon as we can.

Can I order multiple items at once?

Yes you can. Just select all the products you wish to purchase by clicking the “Add to Cart” button and these items will be added to your shopping cart.

What is the difference between billing and delivery address?

Billing Address is the address of the Account Holder, while Delivery Address is where the purchased items will be delivered.

Can I order even without a registered account?

Yes, you may continue as a guest.

How do I cancel my order?

Cancellation of orders is not allowed once you’ve checked out.

How can I change my location?

1. Click the “view my customer account” button on the upper right corner of your homepage
2. Log-in to your Account by entering email Address & password and click “Login now” button.
3. You will be directed to your account. Click “My Addresses” wherein you can Add/Edit/Update/Delete your information. Then, click the Save button.

What if I receive the message “Authentication Failed” while signing in?

If you receive the message “Authentication Failed”, make sure that you are logging in with the email address that you used to register with the website.

If you verified that you are using the correct email address you can try resetting your password by clicking on "Forgot Password?”. You will then receive an email with a link to reset your password.

How do I register?

Click the "Sign in” button in the upper right corner of the homepage. Then you will be prompted with the log-in page.

Select the Create an account link to register. Fill-out the form and submit. You will be sent a confirmation message to your registered email.

I can’t log in to my account, what should I do?

You can click on “Forgot password”. The system will send a new password to your email address. Then you can log in to your account with the new password.

I forgot my password, what should I do?

You can click on “Forgot password”. The system will send a new password to your email address. Then you can log in to your account with the new password.

How do I change my information in my account?

Can I create more than one account?

We do not recommend creating more accounts if you already have one that is active

How do I change my account password?

How do I change my mobile number?

How do I deactivate my account?

Please email customer support.

Why does it say that my mobile number is already in use?

This means that the mobile number you're trying to use is already registered to an existing account. 

Are you open during holidays?

Our support team will be offline for all declared and official holidays here in the Philippines. Orders placed beyond 12nn on the last working day prior to the holiday will be processed when we resume normal operations.

2020 Holidays: